1. Introduction
Welcome to Mattress Shop Nepal. Our following policies will govern us after you access our website https://www.mattressshopnepal.com. Our policies herein after stated under offer the rules about the use of our website, purchases, privacy, and refund.
2. Privacy Policy
2.1 Info Gathering: We gather individual information but not limited to your name, email address, phone number, and delivery address upon signing up for or purchasing from our services.
2.2 Use of Information: Your info may be used in order processing, improving customer experience, and/or connecting with you about updates, among other uses. We do not reveal personally identifying information except as may be required by law or to fulfill an order.
2.3 Data Security: We implement sensible processes to safeguard your data against unauthorized access, theft, or loss. Though, no website may absolutely guarantee security.
2.4 Cookies: Our website uses cookies to enhance user experience and to allow us to keep track of certain information. You can change your browser’s settings if you don’t want this to happen.
3. Website Usage
3.1 Access to Website: You must be at least 18 years old or above, or have parent approval, to use this website. Any unauthorized use of this website may result in legal action being taken against you.
3.2 Intellectual Property: All content, including images, text, and graphics, belongs to Mattress Shop Nepal. No unlawful copying or replica is allowed.
3.3 Pricing & Product Availability: Prices are subject to change without notice. We do our best to maintain precise stock accessibility, but we do not guarantee that all products will always be in stock.
3.4 Third-Party Links
Our website may contain links to other websites. We are not accountable for the content, privacy policies or practices of any third party sites.
4. Return, Refund & Exchange Policy
4.1 Returns & Exchanges
Products can be refunded or switched within 7 days of purchase if they are unused, in original packaging, and with a valid receipt.
Custom or special-order products are non-returnable.
Return shipping cost is the responsibility of the customer unless the product is defective or incorrect.
4.2 Refunds
Refunds will be made within 7-10 business days after the returned product is inspected.
Refunds are issued in the original payment method or store credit.
Delivery charges are non-refundable unless the return is due to our error.
4.3 Damaged or Defective Items
In case you happen to get a damaged or defective product, please inform us within 24 hours of delivery with clear photos.
We will replace the item or provide a refund if a replacement is unavailable.
5. Shipping & Delivery Policy
5.1 Delivery Time
Orders are processed in 1-3 business days.
Delivery time is based on location, but usually takes 3-7 business days.
5.2 Delivery Charges
Delivery charges vary by order total and location.
Free delivery may be applicable to selected areas or during promotional periods.
6. Contact Us
For further information or concerns regarding our policies, please feel free to contact us at:
Email: [email protected]
Phone: +977-9869025151
Address: Sankhamul,Kathmandu
Last Updated: 1/31/2025